Privacy Policy

Your privacy is important to us. Learn how we protect your data.

1. Collection of Information

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

  • Personal data / information provided during sign-up/registering such as name, date of birth, address, telephone/mobile number, email ID.
  • Information shared as proof of identity or address.
  • Sensitive personal data (collected with your consent) such as bank account, credit/debit card details, or biometric information (facial features, physiological info) to enable specific features.

You always have the option to not provide information by choosing not to use a particular service or feature. We may track your behaviour and preferences on an aggregated basis for analysis.

2. Usage of Personal Data

We use your personal data to provide the services you request. Other uses include:

  • Assisting sellers and business partners in handling and fulfilling orders.
  • Enhancing customer experience and resolving disputes.
  • Troubleshooting problems and detecting/protecting against fraud or criminal activity.
  • Informing you about online/offline offers, products, services, and updates.
  • Conducting marketing research, analysis, and surveys.

3. Sharing of Information

We may share your personal data with:

  • Internal group entities and affiliates to provide access to services and products.
  • Third parties such as sellers, business partners, logistics providers, and payment instrument issuers.
  • Government agencies or law enforcement if required by law or in good faith belief that disclosure is necessary to respond to legal processes.
  • Law enforcement offices or third-party rights owners to protect the rights, property, or personal safety of users or the public.

4. Security Precautions

To protect your personal data from unauthorised access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures. When you access your account, we offer the use of a secure server. However, transmission over the internet is not 100% secure, and inherent risks remain. Users are responsible for protecting their login credentials.

5. Data Deletion and Retention

You have the option to delete your account through your profile settings. This will result in losing all account information. We retain personal data only for as long as required for the purpose it was collected or as required by law. We may continue to retain data in anonymised form for analytical purposes.

6. Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

7. Consent

By using our Platform, you consent to the collection and processing of your information as specified in this policy. You permit us (and our partners) to contact you through SMS, instant messaging, calls, or email. You can withdraw consent by writing to our Grievance Officer with the subject line "Withdrawal of consent for processing personal data".

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